Need help with Ninjamon? We’re here to help.
Frequently Asked Questions
How do I report a bug?
Please send us:
- Your device model
- Android version
- A description of the issue
- Screenshots or screen recordings (if available)
Email us at:
I lost my game progress.
Game progress is currently stored locally on your device.
Progress may be lost if:
- You uninstall the game
- You switch devices
- Your device is reset
- Save data becomes corrupted
Cloud save functionality may be added in a future update.
I purchased an item but didn’t receive it.
First, restart the game.
If the purchase still hasn’t appeared, please contact us with:
- Google Play Order Number (GPA.XXXX-XXXX-XXXX-XXXXX)
- Device model
- Screenshot of the purchase receipt
Email:
How do I suggest a feature?
We love hearing ideas from players.
Send your suggestions to:
How do I report inappropriate behavior?
If future online or multiplayer features become available, you will be able to report abusive or inappropriate behavior by contacting us at:
Contact Us
Ninjamon Games
Response Time
We aim to respond to all support requests within 2–5 business days.
Before Contacting Us
Please include:
- Device model
- Android version
- Game version
- Detailed description of the issue
- Screenshots or videos (if applicable)
This helps us resolve your issue more quickly.